Privacy Policy

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Last updated: 14 October 2026

Matt4Gas Limited is responsible for the personal information we collect and use to provide our plumbing and heating services.

For privacy enquiries, email info@matt4gas.co.uk or call 07816 016682.

When you contact us by telephone, email, website form or chat, we collect the information you provide. This may include your name, telephone number, email address, property address and details of the work you require.

We also keep relevant quotes, booking details, correspondence and invoice records.

Please do not send payment card details or sensitive personal information through website chat.

We use your information to respond to enquiries, prepare quotes, arrange bookings, carry out work and issue invoices. We may also use relevant records to resolve queries or disputes and meet our accounting and legal obligations.

We do not use customer details for promotional emails or text messages. Customers cannot make payments through our website.

Our lawful bases

We process information where necessary to prepare a quote at your request or perform our contract with you. We also keep records where required by law, including accounting and tax records.

Where appropriate, we rely on our legitimate interests in administering our business, maintaining relevant service records and resolving disputes, while considering your rights and interests.

Service providers

GoDaddy provides our website and chat services and processes information submitted through them. Providers supporting our email, invoicing and record-keeping may also process information as needed to deliver those services. Relevant information may be disclosed to professional advisers or authorities where necessary for legal or accounting purposes.

Retention

We keep information for as long as needed for its purpose. We consider whether an enquiry remains active, whether work has been completed, relevant warranties or disputes, and applicable accounting or legal requirements when deciding how long to retain records.

Your rights

Depending on the circumstances, you can request access to your personal information, correction of inaccurate information, deletion, restriction of its use or transfer of information.

You have the right to object to processing based on our legitimate interests.

These rights are subject to applicable legal conditions. For example, we may need to retain certain records to meet legal obligations.

To make a privacy request, email info@matt4gas.co.uk.

Complaints

Please contact us if you have concerns about how we handle your information.

You can also complain to the UK Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/ or telephone 0303 123 1113.

Policy updates

We will update this page when our handling of personal information changes.

Cookies are small files stored on your device when you visit a website.

We use necessary cookies to support this website’s operation.

Our cookie banner lets you accept or reject optional tracking. GoDaddy states that tracking tools controlled by this banner load only when you accept.

GoDaddy also provides Advanced Tracking, which it describes as collecting aggregated, anonymised data for dashboard statistics and improvements to website performance.

For questions about cookies or your personal information, email info@matt4gas.co.uk.

Cookies are small files stored on your device when you visit a 

We use necessary cookies to support this website’s 

Our cookie banner lets you accept or reject optional tracking. GoDaddy states that tracking tools controlled by this banner load only when you 

GoDaddy also provides Advanced Tracking, which it describes as collecting aggregated, anonymised data for dashboard statistics and improvements to website 

For questions about cookies or your personal information, email 

Cookies are small files stored on your device when you visit a 

measure visitor numbers, understand website traffic and improve site ct 

GoDaddy may process information submitted through our website and chat outside the UK. Its Data Processing Addendum provides for recognised transfer arrangements and contractual safeguards, including the UK International Data Transfer Agreement where applicable.

For further information or a copy of the relevant safeguards, contact info@matt4gas.co.uk.

GoDaddy’s Data Processing Addendum is available at: https://www.godaddy.com/en/legal/agreements/data-processing-addendum